* {
    font-family: 'Inter', sans-serif
}

::-webkit-scrollbar {
    width: 5px;
    height: 5px
}

::-webkit-scrollbar-track {
    background: transparent
}

::-webkit-scrollbar-thumb {
    background: #A7F3D0;
    border-radius: 99px
}

.dark ::-webkit-scrollbar-thumb {
    background: #065F46
}

.sl {
    transition: all .25s cubic-bezier(.4, 0, .2, 1)
}

.sl:hover {
    transform: translateX(6px)
}

.sl.active {
    background: linear-gradient(135deg, rgba(16, 185, 129, .13), rgba(52, 211, 153, .06))
}

.dark .sl.active {
    background: linear-gradient(135deg, rgba(16, 185, 129, .28), rgba(52, 211, 153, .12))
}

.glass {
    backdrop-filter: blur(24px);
    -webkit-backdrop-filter: blur(24px)
}

.ch {
    transition: all .38s cubic-bezier(.4, 0, .2, 1)
}

.ch:hover {
    transform: translateY(-5px);
    box-shadow: 0 20px 45px -12px rgba(0, 0, 0, .1)
}

.dark .ch:hover {
    box-shadow: 0 20px 45px -12px rgba(0, 0, 0, .55)
}

/* Gradients */
.g-primary {
    background: linear-gradient(135deg, #059669, #10B981, #34D399)
}

.g-help {
    background: linear-gradient(135deg, #047857, #059669, #10B981)
}

.g-blue {
    background: linear-gradient(135deg, #1D4ED8, #3B82F6)
}

.g-violet {
    background: linear-gradient(135deg, #7C3AED, #A78BFA)
}

.g-amber {
    background: linear-gradient(135deg, #D97706, #F59E0B)
}

.g-orange {
    background: linear-gradient(135deg, #EA580C, #F97316)
}

.g-red {
    background: linear-gradient(135deg, #DC2626, #EF4444)
}

.g-pink {
    background: linear-gradient(135deg, #BE185D, #EC4899)
}

.g-cyan {
    background: linear-gradient(135deg, #0891B2, #06B6D4)
}

.g-teal {
    background: linear-gradient(135deg, #0F766E, #14B8A6)
}

.g-indigo {
    background: linear-gradient(135deg, #4338CA, #6366F1)
}

.g-slate {
    background: linear-gradient(135deg, #334155, #475569)
}

.g-rose {
    background: linear-gradient(135deg, #BE123C, #F43F5E)
}

/* Modal */
.mo {
    transition: opacity .3s ease, visibility .3s ease
}

.mc {
    transition: all .45s cubic-bezier(.4, 0, .2, 1)
}

.mo.active {
    opacity: 1;
    visibility: visible
}

.mo.active .mc {
    transform: scale(1) translateY(0);
    opacity: 1
}

/* Skeleton */
.sk {
    background: linear-gradient(90deg, #D1FAE5 25%, #A7F3D0 50%, #D1FAE5 75%);
    background-size: 200% 100%;
    animation: sk 1.5s infinite
}

.dark .sk {
    background: linear-gradient(90deg, #0C2E20 25%, #134E38 50%, #0C2E20 75%);
    background-size: 200% 100%
}

@keyframes sk {
    0% {
        background-position: 200% 0
    }

    100% {
        background-position: -200% 0
    }
}

@keyframes bpulse {
    0% {
        transform: scale(.85);
        opacity: 1
    }

    100% {
        transform: scale(2.8);
        opacity: 0
    }
}

.nbadge::after {
    content: '';
    position: absolute;
    top: -2px;
    right: -2px;
    width: 10px;
    height: 10px;
    background: #EF4444;
    border-radius: 50%;
    border: 2px solid white;
    animation: bpulse 2s infinite
}

.dark .nbadge::after {
    border-color: #050E14
}

.sb-m {
    transform: translateX(-100%);
    transition: transform .4s cubic-bezier(.4, 0, .2, 1)
}

.sb-m.open {
    transform: translateX(0)
}

.ripple {
    position: absolute;
    border-radius: 50%;
    background: rgba(255, 255, 255, .32);
    transform: scale(0);
    animation: rp .65s linear;
    pointer-events: none
}

@keyframes rp {
    to {
        transform: scale(4);
        opacity: 0
    }
}

.glow-green {
    box-shadow: 0 0 26px rgba(16, 185, 129, .42)
}

.glow-primary {
    box-shadow: 0 0 22px rgba(5, 150, 105, .36)
}

@keyframes float {

    0%,
    100% {
        transform: translateY(0)
    }

    50% {
        transform: translateY(-9px)
    }
}

.float {
    animation: float 3.2s ease-in-out infinite
}

/* Table rows */
.trow {
    transition: background .18s ease
}

.trow:hover {
    background: rgba(16, 185, 129, .04)
}

.dark .trow:hover {
    background: rgba(16, 185, 129, .08)
}

/* Progress bar */
.pb {
    transition: width 2s cubic-bezier(.4, 0, .2, 1)
}

/* Toggle */
.tog {
    position: relative;
    display: inline-flex;
    align-items: center;
    cursor: pointer;
    user-select: none
}

.tog input {
    position: absolute;
    opacity: 0;
    width: 0;
    height: 0
}

.tog-track {
    width: 44px;
    height: 24px;
    border-radius: 99px;
    background: #CBD5E1;
    transition: background .3s;
    flex-shrink: 0
}

.dark .tog-track {
    background: #134E38
}

.tog input:checked~.tog-track {
    background: #10B981
}

.tog-thumb {
    position: absolute;
    left: 3px;
    width: 18px;
    height: 18px;
    background: white;
    border-radius: 50%;
    transition: transform .3s;
    box-shadow: 0 1px 4px rgba(0, 0, 0, .2)
}

.tog input:checked~.tog-thumb {
    transform: translateX(20px)
}

/* Toast */
#toast {
    position: fixed;
    bottom: 1.5rem;
    left: 50%;
    transform: translateX(-50%) translateY(100px);
    transition: transform .4s cubic-bezier(.4, 0, .2, 1), opacity .4s;
    opacity: 0;
    z-index: 9999
}

#toast.show {
    transform: translateX(-50%) translateY(0);
    opacity: 1
}

/* Ticket priority bands */
.pri-urgent {
    border-left: 3px solid #EF4444;
    background: linear-gradient(90deg, rgba(239, 68, 68, .06), transparent)
}

.pri-high {
    border-left: 3px solid #F97316;
    background: linear-gradient(90deg, rgba(249, 115, 22, .05), transparent)
}

.pri-medium {
    border-left: 3px solid #F59E0B;
    background: linear-gradient(90deg, rgba(245, 158, 11, .04), transparent)
}

.pri-low {
    border-left: 3px solid #10B981;
    background: linear-gradient(90deg, rgba(16, 185, 129, .04), transparent)
}

.dark .pri-urgent {
    background: linear-gradient(90deg, rgba(239, 68, 68, .14), transparent)
}

.dark .pri-high {
    background: linear-gradient(90deg, rgba(249, 115, 22, .12), transparent)
}

.dark .pri-medium {
    background: linear-gradient(90deg, rgba(245, 158, 11, .10), transparent)
}

.dark .pri-low {
    background: linear-gradient(90deg, rgba(16, 185, 129, .10), transparent)
}

/* KB card hover */
.kb-card {
    transition: all .3s ease
}

.kb-card:hover {
    transform: translateY(-4px);
    box-shadow: 0 14px 35px -10px rgba(16, 185, 129, .2)
}

.dark .kb-card:hover {
    box-shadow: 0 14px 35px -10px rgba(16, 185, 129, .35)
}

/* Search highlight glow */
.search-active {
    box-shadow: 0 0 0 3px rgba(16, 185, 129, .3), 0 8px 32px rgba(16, 185, 129, .15)
}

/* FAQ accordion */
.faq-body {
    max-height: 0;
    overflow: hidden;
    transition: max-height .4s ease, padding .3s ease
}

.faq-body.open {
    max-height: 300px
}

.faq-arrow {
    transition: transform .3s ease
}

.faq-arrow.open {
    transform: rotate(180deg)
}

/* Star rating */
.star {
    cursor: pointer;
    transition: transform .15s
}

.star:hover,
.star.active {
    transform: scale(1.2)
}

/* Live indicator */
@keyframes liveblink {

    0%,
    100% {
        opacity: 1
    }

    50% {
        opacity: .3
    }
}

.live-dot {
    animation: liveblink 1.6s ease-in-out infinite
}

/* Typing indicator */
@keyframes typing {

    0%,
    80%,
    100% {
        transform: scale(0);
        opacity: .4
    }

    40% {
        transform: scale(1);
        opacity: 1
    }
}

.typing-dot {
    animation: typing 1.2s ease-in-out infinite
}

.typing-dot:nth-child(2) {
    animation-delay: .2s
}

.typing-dot:nth-child(3) {
    animation-delay: .4s
}

/* Chat bubble */
.bubble-agent {
    border-radius: 18px 18px 18px 4px
}

.bubble-user {
    border-radius: 18px 18px 4px 18px
}

/* Category chip */
.cat-chip {
    transition: all .25s ease;
    cursor: pointer
}

.cat-chip:hover,
.cat-chip.active {
    background: linear-gradient(135deg, #059669, #10B981);
    color: white;
    box-shadow: 0 4px 14px rgba(16, 185, 129, .35)
}

/* Satisfaction ring */
.ring-fg {
    fill: none;
    stroke-linecap: round;
    transition: stroke-dashoffset 2.2s cubic-bezier(.4, 0, .2, 1)
}

/* Scrollable */
.scroll-fade {
    mask-image: linear-gradient(to bottom, transparent 0%, black 8%, black 92%, transparent 100%)
}